Introduction: Complaints include how a person is treated, including being bullied or harassed.
Scope: Applies to all staff, volunteers, and clients.
Confidentiality: All grievance procedures are confidential. An exception is official bodies that have a right to the information.
Roles and responsibilities: All complaints should be made in good faith.
Informal stage: Many complaints can be resolved informally. This option should be attempted first.
Formal process: The person should write down the complaint. The complaint should suggest a solution. The person should give the complaint a relevant staff member.
Investigation: An investigation should be performed before any grievance hearing is held.
Hearing: The complainant should arrange a hearing with either staff or board.